Join the 272 people who’ve already contributed. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. 9 Reviews . Where is my order!!!!! The way you view the proof is not representative of the item. It's ALL about the money! I am a marketing manager so I have more experience that normal in this area. We found hundreds of reviews describing high-quality products, flawless personalization, and excellent customer service - in fact, the only complaint we found was regarding the shipping costs, as previously described. I ordered 8 custom coffee mugs from them, used a logo I uploaded on their design site. Did you NOT check their FB page and see how they do NOT respond. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 365 of 3098 in E-commerce category. I've been waiting over a month for a towel to be shipped. I am now taking it up with PayPal for help with getting my money back. Waited on hold for over an hour because of their mistake. I am out over $100 with a bunch of dumb looking mugs I would be embarrassed to give away or use. Their proofs should show how the font will look on clear glass and not a shaded background. They do not fix the mistake without charging you full price for it. I’m now shopping for a reputable business to purchase from. Business Details. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. I specifically stated that the LOCATION of the logo was the problem. I should have started here, before making an order with this company! The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Mine was a personalized name stamp, that came smudged..I had a stroke and though I’m learning to write left-handed, it’s not pretty. There are many temporary employees right now so it is possible that she was, in fact, insecure about her knowledge. Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. Sent a couple more emails and still no response two weeks later. I tried calling today and couldn’t get through. Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. Your experience can help others make better choices. There is no way to email Pitney Bowes to document updates. 227 people like this. Ordered 12/6. I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. | Read 381-400 Reviews out of 470 So I called back, this time waiting about an hour on the line to speak to someone. Hoeveel sterren zou jij Personalization Mall geven? DON'T ORDER FROM THIS COMPANY. 4.6. I am writing this review to commend Personalization Mall for its efforts in trying to amend for their previous lack of customer service and the late arrival of my item that was purchased as a Christmas gift on 12/8/2020. 4. See what employees say it's like to work at PersonalizationMall.com. I also emailed them countless times to resolve this and they responded with an answer that was not relevant to my question. The Design Your Own items are not modified in any way. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. Universally great people to work/collaborate with. What good is a proof if it's not representative of the product? Ordered a picture frame for my daughter's graduation. Need advice? Ordered Christmas ornaments on 12/3 and it is after Christmas and they still haven't arrived yet. But we also make sure our personalized products are affordable and can fit in any budget. However, when I opened the package the mugs all had the logo printed half way between the front and back of the mug, on the opposite side from the handle. New York, New York. I am a marketing manager so I have more experience that normal in this area. And to add to it, my tracking number doesn't work. Placed an order 12/5 and still have not received it. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. Your experience can help others make better choices. Sent a couple more emails and still no response two weeks later. STILL WAITING FOR MY PACKAGE, THEY SUCK WORST COMPANY EVER! Can't say enough bad things about this business. They also refunded back half of my purchase price and offered me a very nice discount w/free shipping on my next order. I spent $147.00 and my offer was a 20% discount on a future purchase. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. They are able to be contacted by phone or email. Personalized bath towel ($29.00) looks like the design was spray painted on. Filter by: Filter by: Deborah Kaplan 1 review. Your experience can help others make better choices. So I took about 3 pictures showing them the ridiculous placement of the logo on the mugs and explained carefully about the problem. Create New Account. 5. Your experience can help others make better choices. I searched online & found Personalization Mall. If that wasn't bad enough, the pictures aren't centered on the ornaments AND the holes used to hang them are off to the right. How many stars would you give Personalization Mall? The picture is either on the front or back - not half way between.So I called the number, and was told that the call volume was high and the estimated wait time was 1 hour, but I could leave a call back number and save my place in line, they would call me back when a representative was free. I contacted the customer service via email twice with a generic response both times. Share your voice on ResellerRatings.com The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. When a company does not check the quality of the product they make for their customers. I ordered early December, still never received my order. Don't waste your time with this company. No apologies whatsoever. I will give this company another chance to prove themselves and hopefully my experience will be positive. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. Did you NOT see all the negative reviews?? After speaking to Jessica S. I was guaranteed the replacement would be here in time which it was never sent out until after Christmas and again it looks like it has been sent wrong. 1.8. www.personalization mall.com. or. 36 reviews for PersonalizationMall, rated 1.00 stars. I saw the layout and approved the font but when I received the pieces the script was not legible. By Lora K. (Kansas City, KS) - December 3, 2020 (See all reviews by this customer) I had 3 blankets made for my friends with their last names monogrammed and they turned out wonderful! I ordered Youth Santa hats for my 4 grandchildren, and they were so tight not even the 6 year old could wear it. 4. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Terrible terrible service. Ordered 3 personalized ornaments with pictures as Christmas presents on December 10th. The first item came in wrong 10 days before Christmas. What the?? I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. Hope someone reads this and takes heed. Start here; Order Status; 0 items . STAY AWAY!!!! Upcoming Occasions. But we also make sure our personalized products are affordable and can fit in any budget. Your experience matters. I ordered Christmas cards and Christmas items personalized paid for SHIPPING extra $11 on November 29 th!!! About. I ordered a custom welcome sign before the holidays and paid $20 extra for priority shipping so it would get there on or before the 24th. Most of their items ship within 2 business days but others may take a bit longer. Visit this website www.personalization mall.com. 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