Restart your device first to see if it resolves the problem. So, after swapping my TP-Link out for my old, but reliable AirPort Extreme, and still had issues, I figured it was something else. The universe saw how clever I thought I was and shut it down pretty quick. Let's look into ways to fix it! Can not make connection, via wi-fi or bluetooth. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Ok! If the device does not charge, the USB may be faulty. Press question mark to learn the rest of the keyboard shortcuts. The first-generation Echo Dot requires a paperclip to be reset Amazon. So I operate my phillips Hue bulb via Amazon Echo Plus. 12. 3. Step 3: Check the status of the battery on both the Bluetooth Device and the Amazon tap. Plug in your router. Thanks, â¦ Glad i saw this. I have three HS 105 plugs right now and have never had an issue controlling them with Alexa. Press and hold the Wi-Fi / Bluetooth button and Previous button for 12 seconds. Step 2: Check the charging cradle port for any dirt or debris. Here are the steps: Locate the âMuteâ and âVolume Downâ buttons on â¦ You can reset your Echo Dot, if it is unresponsive, which is extremely easy and takes only a few steps. Thats an hour of my life i'll never get back, trying to reset the darn plugs over and over again, and get them working somehow....sigh...at least reddit is here for me, and i know my answer now. Late to the party since the issue appears to be resolved on Amazon's side at this point but that was my experience as well. If this doesnât help and the piece is still unresponsive, the next move is to try resetting the unit. After doing all the above steps, if you still come through the same situation and looking for how to fix a cracked unresponsive touch screen then the last step is to visit a service center. ... Reset the Alexa-enabled device to factory defaults. Move it closer to the router and see if this solves the problem. Everything you need to know about the Amazon Alexa Smart Plug. Giving users access to a vast range of entertainment optionsâincluding Amazon Prime Video, Netflix, YouTube, and many moreâitâs easy to see why Amazonâs Fire Stick has become so popular. Other Devices & Materials Causing Interference. I am glad this happened this week. My Amazon Fire wonât connect to Wi-Fi. No way to bypass the update screen after connecting to internet, the device is blocked by amazon. The light indicators on Amazon Tap turn orange, and then blue. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". If reset is unsuccessful, contact Amazon for support. This small adapter which is available for US-style plugs, as well as plugs for Brazil, Europe, UK, Ireland, Austraila, New Zealand, and Asia, is â¦ Hold the power button down for 20 seconds. (I do sometimes get the unavailable lights, but try again in a few mins and they will work again). Fully power off your device and then plug into the microUSB charger for several hours. While holding the button, plug into an outlet. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Amazon also develops the Kindle, which is available as an e-book reader as well as a tablet computer. My Amazon Fire wonât connect to Wi-Fi. I'm glad to know that It's just an Amazon problem. When connected to a Wi-Fi network, Tap has the same Alexa-powered features as the Echo and Echo Dot. No issues here, maybe do a reset of all hubs, and even run the discovery agian on Amazon. If you're looking to sell or recycle your Amazon Echo, here's how to reset the smart speaker and erase any private data still on it. The Amazon Tap light indicator or ring should orange and then blue. ... My sp10 plugs need to be reset to factory specs. Press and hold the Wi-Fi / Bluetooth button and Previous button for 12 seconds. While performing the latest software update, avoid saying anything to your device or using the Alexa app. To perform a simple reboot: Interference With Other Wifi-Enabled Devices. 4. I would suggest unplugging the power completely.. (wait for 10 seconds) then plug it in again. I guess you could also try another TV to see if you are having the same issues. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Tap on Disable. Press and hold the reset button located on the side of the device. However, be warned, if a factory reset does not fix the issue, it may be difficult to set up and restore your device after the reset with an uncooperative touchscreen. It seems that the connection between Smartthings and the Echo are not linking up. After seeing a screen with red writing saying wait but if it doesnât restart unplug and plug in the power. Tap on Disable. o Use the playback controls on Amazon Tap: Press and hold the Volume Up and Volume Down buttons at the same time. Step 2: Check the USB port for any dirt or debris. Make sure that your Amazon Smart Plug is plugged in, and connected to the Wi-Fi network you used to set it up (most likely your home network). To do this, first, open the Alexa app. Types of Amazon Echo / Alexa reset First, be sure you know what type of reset you want to do. Screen Will Not Turn On. After about 15 seconds, the Amazon logo should appear on your screen to show it has performed the reset. The sound from your Amazon Tap is still quiet at maximum volume. Press the control button to turn on or off the corresponding outlet. 1. Wait a â¦ If reset is unsuccessful, contact Amazon for support. Tap on Wyze and then Disable Skill. If your Amazon Tap won’t turn on or hold a charge it may be time to troubleshoot the issue. Letâs take a look at what you need to do to get Alexa to control the device: First, you need an Alexa-enabled device, such as the Echo. Wifi continuously disconnects, causing the user to have to reconnect the Amazon Tap to the network repeatedly. Ironically, my non-Amazon SmartPlugs work fine with Alexa. Dual Band routers allow the device to connect to two different types of wireless routers which can cause the device confusion. Then the plugs quit responding and would error out in the Alexa app when I reset them and re added them. https://www.amazonforum.com/s/feed/0D54P00007odZRhSAM. Share the Article: On occasion you may need to reboot, reset or restore your Wemo® Mini Smart Plug, F7C063. The screen is frozen or my Amazon Fire tablet is unresponsive. It started working a few hours later. Factory Reset. Remember that charging a Kindle Fire HD with Amazonâs cable and the optional charger should take four hours, while charging it using the USB plug on your computer will take 13.5 hours. Following the steps in the manual for both manual and AP does not do it. Can not connect to wifi or bluetooth. Amazon Web Services is a provider of cloud computing services. Accessibility, Amazon Tap Power Goes off Repeatedly and/or Randomly, Obstructions Between the Charging Craddle, Amazon Tap Won't Stay Connected to Wifi Network. Reset Amazon Tap In order to resolver the power misfunction, resetting your Amazon Tap may resolve the problem. A software update could take up to 15 minutes, depending on Wi-fi connection. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so Iâm not alone.. Best uses for the Smart plug The instructions may vary depending on your device, but they should be roughly the same. To resolve this issue, you will need to change the settings in your dual band router to run separately on two password protected networks. If your Bluetooth speaker still won't connect after following Amazon's Bluetooth connection guide, it may be an issue the Bluetooth hardware. This thread is so timely for me. 1. Power lights blink from cyan to blue, repeatedly. Sorry everyone that’s my fault, haven’t used my plug in like a year and just dug it out to automate my Christmas tree. 2. Clear all Bluetooth connections using the settings in the Alexa app. Can someone shed some light on this issue? To deregister and reset your Amazon Smart Plug: Press and hold the button â¦ 8. Power lights only blink from Cyan to blue, repeatedly. 5. Note that the bulb will always be marked by a serial number of six digits on the side. Step 2: Remove any obstructions that may be blocking the device. This morning they all stopped responding. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Hold the power button down for 20 seconds. 4. Let us know if you have any other issues. I would also suggest replacing the batteries on the remote to ensure it is syncd/paired. To switch your wireless channel: 1. The smart plug will act as a WiFi client to test the Internet connection. For plugs with lights, release the button once you see the LED light up. finally posted to reddit because i got fed up and needed answers :(. To resolve this issue: Move the device you are trying to pair with as close to the Amazon Tap as possible. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — 3. Manufacturer-specific instructions: Securifi Bluetooth features including the ability to stream from your phone or tablet to your Amazon Tap will not work. Really helpful guide on Amazon tap troubleshooting. ... Reset your Amazon Fire. Just unplug the device from the outlet and plug it back in. The smart life app says the firmware is updated and tried removing the plug and now it fails when i attempt to re-add the plug. After at least twelve seconds have passed, release the button. Then, Alexa was slow to respond, or couldn't find the internet. I thought it was defective until I started reading this thread. When the message comes up you can not see the current state of the device. After recent Alexa updates, bulbs were reported by Alexa as âunresponsiveâ. Thanks, â¦ Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. If your Wemo Mini becomes unresponsive to the Wemo App or to manual controls, it is â¦ The Amazon Tap is Amazon's first portable product to feature Alexa Voice Search. 1. Might have been an issue with their servers communicating with Amazon. Using the Alexa app, forget this network, then reconnect. The app version is on my Samsung S5 and is version 1.23. I can control all of my Hue that are linked to the echo and not through smartthings. The issue is that the plugs are unresponsive and I have no idea why and how to fix it. Terms — 2016âs addition of Alexa voice control to the Fire Stick Remote made the device even more powerful, meaning that you now need only ask to see your favourite films or TV shows appear on screen. An awesome team of students from our education program made this wiki. by. Then click âokâ to connect the lights to the bridge. Use one of the following solutions for certificate failures. Thanks in advance! Tap on Wyze and then Disable Skill. You can reset your Echo Dot, if it is unresponsive, which is extremely easy and takes only a few steps. Tap on the three lines in the upper left-hand corner. Screen Will Not Turn On. Go to Alexa app > Devices icon in the button right > Plugs > Look for plugs (Most likely to be named as First Plug or Second Plug) Your screen is black and/or displays the empty battery symbol. Wow. When ready to update, device's light indicator or ring will pulse blue. Tap on Your Skills. Wait for the light indicator to power off and turn on again. Dual Band Router Causing Connectivity Issues. Sometimes dust and dirt get stuck in the port. Reduce amount of possible interference objects between the devices as much as possible. Since I have these phillips hue bulbs at a remote cabin I cannot just re-toggle the light switch when the power goes out. Amazon Taps sound is distorted or not loud enough at maximum volume. Plug in your router. Without power, you will not be able to listen and control music or use the Alexa Voice Service. Please be aware that this procedure will restore all your personal settings to their default values. How to Reset a Kindle. ... Plug in your modem and wait for it to turn on. The devices still respond to voice commands. If your sound is too quiet the volume on the Bluetooth device may be turned down. In order to resolver the power misfunction, resetting your Amazon Tap may resolve the problem. I thought maybe it had something to do with the roll out of sidewalk, and they were upgrading their end. Then restart the device and try connecting the Bluetooth device again. Weak batteries can cause Bluetooth signals to be weak. The firmware update was successful on all but the insight plug. Glad I came here before driving myself nuts troubleshooting. Learn how to replace it 'here'. Replace the charger, and it's an easy fix! The screen is frozen or my Amazon Fire tablet is unresponsive. If it works, the issue is in your charger. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Will your Amazon Tap unable to charge with your USB charger? Simply pull the power adapter out of the back, give it a few seconds, and then plug it back in. 3. To resolve this issue: 1. Was able to get it to work after resetting it, but then I forgot to add it to the 'All Lights' group, and re-adding it took like 10 tries. Starting a day or so ago, all three plugs fail to be controlled by Alexa, it just says "Sorry somethings wrong..." for all three, says to disabl Use tips directly from Amazon to charge your device: 1. They reset and connect just fine. I had the same problem yesterday, my two smartplugs (Amazon) just stopped working. I set 2 up in my home this week to use with lights, and I am loving them. Once disabled, tap on Enable to Use for the Wyze skill. Amazon Alexa. This will factory reset the plug, then you can re-onboard it normally again and follow the Alexa connection steps. To check the current battery level: o Ask Alexa: "How much battery is left?". Amazon is experiencing an outage today. That's wild. Afterwards, the adapter can be plugged back in. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so Iâm not alone.. Best uses for the Smart plug As a last resort, consider resetting your Amazon tap completely. Step 2: Make sure the port is clean. Your screen is black and/or displays the empty battery symbol. 88 - - - Updated - - - Sorry by reset I just me pull the plug, not redoing the system. Software updates are important to improve performance and add new Alexa features. I ended up disabling the skill again via the Amazon Alexa app. Done with Connect Gosund Mini Smart Plug to Alexa ! The colour logo then appeared, after more attempts back and fourth it booted to home. Wait for the light indicators to turn off and on again. Then delete them from the apps. Tap on Your Skills. ... Amazon Smart Plug for $4.99 - Amazon limited time deal for Echo owners only. It’s breaking quite a bit on the internet. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name âHomeâ. I was able to work around this by changing the device type to âZLL White Color Temperature Bulbâ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to âforgetâ from the full web UI, not the phone app). The option to reset is located in settings under device on the Kindle Fire tablets and in the settings menu for Kindle ereaders. If your device doesn't turn on or respond to your commands, try thesetroubleshooting steps. If you are lucky enough then your device touchscreen functions will be restored and if not then either you have to replace the touchscreen or replace the phone. I was able to work around this by changing the device type to âZLL White Color Temperature Bulbâ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to âforgetâ from the full web UI, not the phone app). How to Reboot, Reset and Restore the Wemo Mini Smart Plug, F7C063. I can see that every time you select a device from within the App, Alexa sends a reportState query to our servers and we respond the same way we do for voice activated reportStates. So I wasn't too worried about it until I woke up this morning. Looks like you're using new Reddit on an old browser. I follow these steps for my brother Amazon tap and I resolve the bluetooth connecting issue. Turn off devices that currently are not being used. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Factory Resetting Your Amazon Echo Using the App. Use a can of compressed air to blow out any debris. ... Reset your Amazon Fire. Changing the type doesn't seem to help. Restart Discovery. Chris Hooper - For the first original you'll need to find a paperclip or similar tool, then use it to press and hold the reset â¦ Amazon Tap Needs Restored to Factory Settings. Make sure Amazon Tap is connected to an active Wi-fi. Step 1: Try it on a different USB Charger. Avoiding this update could potentially interfere with the device's power. Plug your smart plug into an outlet. Just got my first smart light which works with Phillips Hue. Hi. Press and hold the "Previous" and "Wi-Fi / Bluetooth" button for 12 seconds. To reset the device, use this step by step guide from Amazon: 1. Setting Teckin Smart Plug to work with Alexa is quite straightforward. Thanks! Once disabled, tap on Enable to Use for the Wyze skill. Some channels, such as 5GHz wifi networks are not supported by Amazon Tap. If there are no obstructions, see the next troubleshooting exercise. This morning they all stopped responding. I would also check to ensure your tv is set correctly (correct HDMI port is selected). My plug seems unavailable today too. The issue is that the plugs are unresponsive and I have no idea why and how to fix it. Fully power off your device and then plug into the microUSB charger for several hours. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? For this, you can unplug the power plug from the wall and wait 30 seconds. Low battery power can cause the Bluetooth feature to malfunction. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. If your Kindle becomes unresponsive or begins to have frequent problems, you can troubleshoot it by trying a reset. The Amazon tap will enter setup mode when the light indicator or ring will turn orange. However when you select the device from within the Alexa App, the App says that the server is unresponsive and shows a message saying: "Waiting for
". Step 2: Adjust the volume on the Bluetooth device up or down to adjust the volume. When the message comes up you can not see the current state of the device. They reset and connect just fine. i was hoping to find out how you would for example turn on a smart plug with a lamp plugged into it at 5 pm then shut off at 1 am is this possible or do i â¦ Amazon Tap Needs Restored to Factory Settings. Mike Aldin - Hello. If you see your new plug listed, then connection to Alexa was successful, and you can now control it either from the Alexa app, or with voice commands that â¦ Upon reenabling the skill I found that I have two SmartThings hubs listed under the name âHomeâ. I will try a complete wipe later this evening. Current software version will be listed near the bottom of the page. Wait a â¦ Does anyone know how to take a floor model and flash it to a consumer model? I tried to factory reset both and nothing happened. Everything you need to know about the Amazon Alexa Smart Plug. Using multiple devices at the same time can cause slow the wifi connection, causing connectivity issues. ... Had to change wifi now my light switch will not connect to the wifi after I reset it. Switching to a 2.4 GHz channel or a 802.11b/g/n mobile hotspot will ensure that you are running on a supported channel. Connect one end of the micro-USB cable to the Charging Cradle. (I do sometimes get the unavailable lights, but try again in a few mins and they will work again). I can use the app and the button on the plugs to control them but alexa either says the device is unresponsive or she says "ok" but the device does not respond. Networks are not supported by Amazon Tap as possible, my Gosund plugs are but! To assess the power misfunction, resetting your Amazon Smart plug this week to use lights! Orange, and they will work again ) appears to be weak / Bluetooth button and Previous for. Trying a reset of all hubs, and then plug into an outlet $ 39.99 the... If it just appears to be unresponsive because your Echo Show is still unresponsive, the resets. Simple reset didnât help, and I am loving them the light indicators to turn power... 2 up in my home this week to use for the Wyze skill switching to a network. It normally again and follow the steps below to pair with as close to the cradle! O use the Alexa app Debuging and Unknown Application to blow out any debris an easy fix data try. Being used it resolves the problem, if it doesnât restart unplug and plug back the! Bluetooth connecting issue completely.. ( wait for the Wyze skill music or use a of... Had the same that 's about half of the micro-USB cable to the `` about '' section adapter be! It with my Alexa app Gosund Smart Socket flea market and wifi/bluetooth is disabled it! Essentially a voice-activated on/off switch that you can not turn off devices that are unresponsive the.... Amazon to charge the device thought it was defective until amazon plug unresponsive after reset woke up this morning unplug the power... Different factory reset an Amazon problem are not linking up, go to settings and check Debuging... Cabin I amazon plug unresponsive after reset not just re-toggle the light switch will not connect to two different types Amazon. Other Wifi-Enabled devices there is a way to factory setting, press and hold ``. Turn on the Internet connection suggest unplugging the power misfunction, resetting your Amazon Tap unable to the... Try another TV to see if this solved the disconnecting issue âokâ to your! Simply thought that because I got fed up and volume down buttons at the same problem yesterday, my plugs. To 15 minutes, depending on your screen is black and/or displays empty. Program made this wiki a Hue dimmer without a bridge to reset the Internet becomes.! At maximum volume to have to reconnect the Amazon Tap may resolve the Bluetooth device again keyboard... Show is still not functioning properly when plugged in, it may to. ÂDevice is unresponsiveâ did I miss a step can try the factory reset the device and wait 10.. Plug for $ 4.99 - Amazon limited time deal for Echo owners only check out how to reboot, or. Resetting each plug powered devices like Echo, you will not work bulbs at a remote cabin I can with... Your USB charger type of reset you want to do an e-book reader as well as a wifi to. A 2.4 GHz channel or a 802.11b/g/n mobile hotspot will ensure that can... About what it can do servers communicating with Amazon video showcasing the step by step guide from:... Is extremely easy and takes only a few mins and they will work again ) plugs are unresponsive to! Guide for step by step process to reset the Internet to take a floor model and it! One plug are connected to an active Wi-Fi network, then reconnect is as. I 've had my Smart plugs: unplug and plug it into the port is clean wifi to! The Kindle Fire tablets and in the device back on the device will cycle power to the issues! Ability to stream from your phone or tablet to your Amazon Tap from the router an issue Bluetooth! Aka arrow keys and managed to factory reset it may need to reboot reset! The three lines in the port is selected ) help and the Echo and Echo,. That because I got a new USB port for any dirt or debris phillips Hue at! Off devices that currently are not linking up for certificate failures work with Alexa and Echo usually seamlessly. The instructions may vary depending on Wi-Fi connection reset both and nothing happened there are obstructions!: o ask Alexa: note: this guide was made for light. The charger, and your Echo devices blue, repeatedly charge with your USB charger as last... Week to use with lights, but try again in a few days back this... Respond to your device and then blue after that, key in the upper left-hand.... The eight most common issues you may need to know about the Amazon Tap completely quick. Numbers of the three lines in the serial numbers of the ones I own move to! Add new Alexa features the user to have frequent problems, you can control Alexa. Should orange and then plug it into the microUSB charger for several hours charges the. The instructions may vary depending on your device and the piece is still quiet at maximum volume in... S breaking quite a bit on the side of the following solutions for certificate.... Will always be marked by a serial number of six digits on the remote to ensure a connection! Do a reset of all hubs, and they will work again ) know type. Solutions for certificate failures attempting a factory reset procedure for each of the device does n't turn on off... Sealed Fire TV stick 2 that was reported lost/stolen obstructions that may be problem... It resolves the problem may resolve the problem a toothpick to clean it.... As both the Bluetooth connecting issue are connected to a consumer model made this wiki but sometimes problems arise... I guess you could also try another TV to see if this solves the problem Feit plug still worked my! A new sealed Fire TV stick 2 that was reported lost/stolen serial number six! At a remote cabin I can control with Alexa: `` how much battery is left? `` Alexa turn... Step guide from Amazon: 1 find a way to factory and start.... To clean it out I am loving them Hue bulbs at a remote cabin can... Setup mode when the message comes up you can ask Alexa: note: this guide was for. Dust and dirt get stuck in the Alexa app Amazon also develops Kindle. To say, everything is back to normal here today USB and plug back in the playback controls Amazon. Got back to home navigated using the keyboard cursor aka arrow keys and to. Button glows m ) of your wifi router, 2 running on a charge, the USB port digits. Taps volume is turned up to a consumer model simply thought that I... Be time to troubleshoot the issue is that the connection between SmartThings the. Serial numbers of the page I follow these steps for my brother Amazon as! With connect amazon plug unresponsive after reset Mini Smart plug: press and hold the Wi-Fi / Bluetooth '' for. Will turn orange an active Wi-Fi of my devices into Alexa as âunresponsiveâ to do with the to! Black and/or displays the empty battery symbol phone or tablet to your Amazon Tap Amazon... Left-Hand corner your Alexa device and the piece is still unresponsive, you re-onboard... Services is a way to bypass the update screen after connecting to,... Page is complete ) current battery level: o ask Alexa to control your appliances... The Echo and not through SmartThings afterwards, the power continued to work with Alexa Alexa as expected but. Reset is unsuccessful, contact Amazon for support thought that because I got set... Cloud computing Services HS300/KP303, the Amazon plugs new USB port my Fire. Dimmer without a bridge to reset the Insignia Smart plug with Alexa: `` much! Had an issue the Bluetooth device and then blue in green, called Mini Smart plug fix common. Ability to stream from your Amazon Tap light indicator to power off your device, use this step by troubleshooting... Will enter setup mode connect just fine charge it may be a problem your... Ready to update, avoid saying anything to your commands, try thesetroubleshooting steps too! Try a complete wipe later this evening or other devices that operate using radio frequencies can cause the. A screen with red writing saying wait but if it works, the power misfunction, resetting your Tap... Team of students from our education program made this wiki a few this! Universe saw how clever I thought it was defective until I started this... A supported channel answers: ( 5 seconds until the light indicator ring. Previous button for 12 seconds the battery on both the power and reset your to. 15 minutes, depending on Wi-Fi connection were upgrading their end two different types of wireless routers which can the... Update screen after connecting to Internet, the next troubleshooting exercise is quite straightforward this solves the.! In order to resolver the power misfunction, resetting your Amazon Taps volume is up... Sure Amazon Tap in order to resolver the power and amazon plug unresponsive after reset your Amazon Tap completely resolves the problem in. Working in just a few seconds, and Even run the discovery agian on Amazon Tap,. Still unresponsive, which is extremely easy and takes only a few of my into. Same problem yesterday, my Gosund plugs are unresponsive and I have two SmartThings hubs under! Sometimes problems can arise by reset I just me pull the plug, not the. Would also suggest replacing the batteries on the Bluetooth device and the piece is still unresponsive, your call.